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Benefit Descriptions
Auxiliary Grants
Provides a cash payment for aged, blind, or disabled individuals who reside in a licensed Assisted Living Facility (ALF). The auxiliary grant payment makes up the shortfall between an individual’s income and the state rate charged by the ALF. 

Burial Expenses
A cash assistance program providing funds to indigent residents of Norfolk for assistance with burials and cremations. Based on the qualifications of the relative or other person who claims the deceased citizen, the claimant may receive the benefit of a vendor payment paid directly to participating Funeral Homes to assist with final burial expenses. 

Child Care
The Child Care Assistance Program aids eligible families in the arrangement and/or purchase of child care for their children. 

Emergency Assistance
Provides a cash payment through the Temporary Assistance for Needy Families (TANF) program to help alleviate emergency situations specifically related to:
  • Natural disaster or fire
  • Total loss of family income in the winter months due to severe weather conditions
  • A reduction in a labor force caused by an energy shortage

This assistance is limited to $500 in a 12-month period. 

Emergency Utility (Water) Payment Program 
Funding currently not available.
Provides payment to help low-income residents prevent the disconnection of water due to non-payment  and to maintain a safe and healthy environment for eligible Norfolk households.

Family Access to Medical Insurance Security (FAMIS)
Provides low cost health insurance (with nominal premiums and co-pays) for uninsured children. 

General Relief Program 
An optional local program that provides assistance to children who are living with unrelated adults. Pick up and drop off applications at the Workforce Development Center, 201 East Little Creek Road, Norfolk, VA 23505. 

Supplemental Nutritional Assistance Program (SNAP, formerly Food Stamps)
A nutrition program administered nationally through the U.S. Department of Agriculture (USDA) and in Virginia operated at the local departments of Social Services under the supervision of the State Department of Social Services.

Eligible households receive a plastic Electronic Benefit Transfer (EBT) card with a magnetic stripe and a personal identification number to access SNAP benefits for the purpose of purchasing any food or food product for human consumption.

Your household may qualify for expedited service and receive SNAP within seven days if you are eligible, and your monthly household income is less than $150 and your household resources are $100 or less, or your monthly household income plus your household resources are less than your shelter bills.  

Provides full or limited medical coverage for eligible individuals. 

Refugee Resettlement Program
Provides cash and/or medical assistance to eligible refugees for up to eight months following the date of arrival in the United States. 

Temporary Assistance for Needy Families (TANF)
Provides monthly or one time cash assistance to families with related children. There are state and federal limits on the number of months assistance can be received. 

Contact Us
Human Services
741 Monticello Ave.
Norfolk, VA 23510

Ph: 757-664-6000

Public Assistance
201 E. Little Creek Rd.
Norfolk, VA 23505

Ph: 757-664-6035

Ph: 757-664-3300

Monday - Friday
8:30 a.m. - 5:00 p.m.

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